Privacy Policy

Privacy Policy

Last updated: 16 August 2026

This Privacy Policy explains how Snowsy Software (ABN 47 427 764 843), operating Snowsy Software, collects, uses, stores, and protects information submitted through https://www.snowsy.com.au.

1. Scope

This Privacy Policy applies to information we handle when you:

• visit or browse the public website;
• submit a contact or project enquiry;
• communicate with us through forms or follow-up messages;
• interact with analytics, security, or performance tools used to operate the site.

2. Information we may collect

Depending on how you use the website, we may collect:

• your name, email address, company name, and message content;
• project details, goals, timelines, or budget information you choose to provide;
• technical data such as IP address, browser type, device type, pages viewed, and request timing;
• information needed to prevent spam, abuse, or misuse of the website.

Please do not send production credentials, payment card details, or sensitive customer data through the public contact forms unless we explicitly ask for a secure method first.

3. How we use information

We may use the information we collect to:

• respond to enquiries and continue a discussion you started;
• assess whether a project or request is a fit for our services;
• improve website performance, content, and reliability;
• protect the website and detect spam, abuse, or security issues;
• meet legal, accounting, or record-keeping obligations.

4. Analytics and cookies

We may use analytics, cookies, and similar technical tools to understand website traffic and performance. More detail is available in our Cookie Policy.

5. Sharing information

We do not sell personal information submitted through the website.

We may share information with trusted service providers that help us operate the website or communications, such as hosting, analytics, email, or security providers, but only to the extent reasonably necessary for those services.

We may also disclose information where required by law, to protect our rights, or to respond to security or fraud concerns.

6. Retention

We keep information only for as long as reasonably necessary for enquiry handling, business records, operational needs, legal compliance, or dispute resolution.

Retention periods can vary depending on the type of request, the status of any related engagement, and applicable legal obligations.

7. Security

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security.

8. Your choices

You may contact us to:

• request access to personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information where appropriate;
• raise a privacy concern or complaint.

We may need to verify identity before acting on certain requests.

9. Third-party services

The website may link to third-party services or websites. We are not responsible for the privacy practices of third parties, and you should review their own policies before providing information to them.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, our services, or legal requirements. The latest version will be published on https://www.snowsy.com.au with a revised last updated date.

11. Contact

For privacy-related questions or requests, please contact us through our contact page.